
Crochet Studios PH
Frequently Asked Questions
1. How do I place an order?
To place an order, simply browse our social media accounts and click the link on our website (Order Form) and fill in the required information. Message us your order form through direct message (crochetstudios.ph) so we can send an invoice and other details for your order. Once your order and payment is confirmed, we will begin processing your order.
2. Can I request customizations or personalized orders?
Yes, we offer customizations and personalized orders for certain products. Please reach out to us with your specific requests, and we will do our best to accommodate your requirements. Additional charges and production times may apply.
3. How long will it take to receive my order?
The time it takes to receive your order depends on several factors, including product availability, customization requirements, and the shipping destination. We strive to process and ship orders as quickly as possible. Please give 1-3 weeks for the creation of your order (updates will be shown on the progress of your order) Estimated delivery times will be provided at the time of purchase, and you will receive a shipping confirmation with tracking information once your order has been dispatched.
Note: We only ship during weekends.
4. What payment methods do you accept?
We only accept GCash as mode of payment.
5. Do you ship internationally?
No, we are not yet shipping internationally. We only accept local orders and we ship nationwide.
6. What is your return/exchange policy?
We want you to be completely satisfied with your purchase. If you receive a defective or incorrect item, please contact us within 3 days of receiving your order to arrange for a return or exchange. Returns or exchanges for reasons other than defect or incorrect product are not allowed. Refunds are strictly prohibited. Please refer to our Terms and Conditions for more information.
7. Can I cancel or modify my order after it has been placed?
You cannot change, modify, or cancel the yarn color and sizes once your order is confirmed.
8. Do you offer wholesale or bulk ordering?
Yes, we offer wholesale and bulk ordering options for certain products. If you are interested in purchasing our crochet items in larger quantities, please reach out to us with your requirements, and we will provide you with more information.
9. Can I request a custom design that is not listed on your website?
We love working on unique projects! If you have a specific design or idea in mind that is not currently listed on our social media accounts, please contact us to discuss your vision.
10. How do I care for my crochet items?
Care instructions will be provided with your purchased items. In general, we recommend gentle hand washing using mild detergent, followed by air drying. Avoid excessive stretching or wringing to maintain the shape and integrity of the crochet pieces.
11. What is the payment process?
Once you send your order form, make sure to pay within 1-3 days and send us a proof of payment via Direct Message once you receive your payment details. If payment is not made within 1-3 days, your order will automatically be cancelled. 50% or 100% payment is needed to start your order.
12. Where are you located?
We are located at Bulacan, Philippines.
If you have any further questions or need assistance, please don't hesitate to contact us through our social media accounts. We are here to help!